You can return any item that you’ve ordered online from Mansionproducts.com (by post or recorded courier) for a refund within 28 days of the dispatch date.
In case of faulty goods, the initial postage and packaging charge, as well as any return postage cost incurred is refundable unless informed otherwise. Goods are your responsibility until they reach our warehouse, so please ensure that you package them well to prevent any damage in shipping.
In all cases, except where an item is faulty, goods returned must be in their original condition and will be inspected on arrival. Please obtain a receipt for your return package at the Post Office counter, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse.
We cannot accept liability for returned goods that we fail to receive, or for those that get damaged when shipped to us. In the rare instance that incorrect items were sent to you that do not conform to your original order, we will dispatch replacement products and we will reimburse your initial delivery charge and return postage.
Please return the items to us using a recorded or tracked delivery service, or by standard Royal Mail (retaining your proof of postage).
Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation.
For further information about your legal rights contact your local authority Trading Standards department.